02 — ICP, PERSONAS & SEGMENTATION

Know exactly
who to sell to

Without a well-defined ICP, all your marketing and sales effort scatters. We bring order to that.

Selling to everyone means selling to no one

ICP based on intuition

Many companies define their ICP in a meeting without data. The result doesn't reflect who actually buys and why.

B2B buying process ignored

In B2B there are multiple roles in the decision: champion, decision maker, blocker. Ignoring them means losing deals.

No qualification criteria

Without clear criteria, sales wastes time on leads that will never convert. The ICP prevents this.

Documents your team will actually use

01
Customer interviews

Between 8 and 12 interviews with current and churned customers to understand real buying patterns.

02
Complete ICP document

Firmographics, technographics, behavioral signals and pain points documented. Ready to use by sales and marketing.

03
Persona map by role

Champion, decision maker, influencer and blocker. Motivations, objections and language of each.

04
Qualification criteria

BANT or MEDDIC adapted to your product. Concrete criteria for sales to qualify quickly and accurately.

05
Prioritized segmentation

Which segments to attack first and why. Justified with conversion data and customer value.

06
Buying signals

The triggers that indicate a prospect is ready to buy. Useful for outbound and lead scoring.

  • Your sales team doesn't know who to prioritize
  • Your conversion rate is low or very variable
  • You have high churn and don't understand why
  • Everyone on the team has a different idea of the ideal customer
  • You're expanding to a new segment or market
  • You have no customers yet
  • You're looking for a generic ICP template without your own data
  • You don't have access to current customers to interview

From data to document in 4 weeks

01
Kick-off and data

We review CRM, conversion and churn data. We identify initial patterns. Week 1.

02
Interviews

We conduct interviews with current, lost and churned customers. Weeks 1-2.

03
Synthesis and patterns

We analyze the data and extract key patterns. We build the ICP and personas. Week 3.

04
Delivery and activation

Presentation with the team, alignment and training for sales and marketing. Week 4.

What people ask about this service

8-12 customers is enough to find solid patterns. If you have fewer, we can complement with lost sales conversations or pipeline prospects.

We do. Customers speak more candidly with a third party than with their vendor. That gives us much more honest and useful data.

Yes. We recommend reviewing it every 12-18 months or when you launch in a new segment. Markets change and the ICP must evolve with them.

Yes, and in fact it's the most powerful combination. The ICP is the key input for building truly differentiated positioning and messaging. We offer a combined package.

• NEXT STEP

Ready to know your ideal customer?

First consultation at no cost. Response within 24 hours.

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